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FAQ

  • Where does the wood you use come from?
    I get my supplies from a small raw wood supplier located less than 35km from the workshop. The wood that I select from him comes from the surrounding lands. The wood is harvested intelligently and dried efficiently, which allows me to have quality material nearby, limit the carbon footprint of my production and support the local economy in my turn.
  • Do you have a shop where we can buy your products?
    I don't have a physical store and I don't have any points of sale yet. However, if you want to see the products to better choose, I will be happy to welcome you to the workshop! Email me ( https://www.lafabre.ca/contact ) to make an appointment.
  • How should I maintain my wooden products?
    Wood is a moisture sponge and therefore avoid exposing your wood products to humid conditions, especially for long periods of time. Cleaning with large amounts of water is prohibited. To clean your wooden products, rub the surface with a damp cloth with or without mild soap. Then wipe with a cloth or towel to completely dry the surface. All of my products are finished with a water-repellent, long-lasting protective oil. If you notice over time that the finish begins to wear off in the most stressed areas, you can simply reapply a coat of finishing oil (regardless of brand) following the instructions of the finishing product, after having well cleaned and dried the wood surface.
  • Where are the products made?
    All products are meticulously made in my small workshop located in Disraeli (Qc), in the beautiful region of Chaudière Appalaches.
  • What payment methods are accepted?
    - Credit/Debit cards - PayPal - Apple Pay - Klarna
  • An idea of collaboration, a project for me?
    I love collaborations and new projects! 😍 Contact me by email or using the contact form.(https://www.lafabre.ca/contact)
  • What will I need to install my Coov hat rack?
    I want to make your life as easy as possible! With the purchase of a Coov hat hanger, you receive the necessary hardware (screws, anchors) and instructions. You will only need: - A star screwdriver - A #2 square screwdriver - A drill - A 1/4" bit - A hammer - Tape - Scissors - A level - A ruler or measuring tape The installation of the anchors is not absolutely necessary, but if the screws are only placed in gypsum because there is no wooden stud at this place inside the wall, it will not be strong enough. In this case, you must insert the anchors first. If you screw into "solid" (studs in the walls), it is not necessary to put the anchors. Refer yourself to the installation video below to guide you through the steps and see how to install the anchors. The brass fasteners are held by pressure and are not glued into their holes because I only make products that are durable and easy to repair. It is therefore possible that the fasteners come out if you pull hard enough on them. Don't worry if that happens, the hat hanger isn't broken. Simply reinsert the brass clips into their sockets, orient them correctly and continue with the installation.
  • What will I need to install an Eclipse hook?
    I want to make your life as easy as possible! With the purchase of one or more Eclipse hooks, you receive the necessary hardware (screws, anchors), templates to cut and glue where you want to install your hooks, as well as instructions. You will only need: - A star screwdriver - A #2 square screwdriver - A drill - A 1/4" bit - A hammer - Tape - Scissors The installation of the anchors is not absolutely necessary, but if the screws are only placed in gypsum because there is no wooden stud at this place inside the wall, it will not be strong enough. In this case, you must insert the anchors first. If you screw into "solid" (studs in the walls), it is not necessary to put the anchors. Refer yourself to the installation video below to guide you through the steps and see how to apply the anchors. The brass fasteners are held by pressure and are not glued into their holes because I only make products that are durable and easy to repair. It is therefore possible that the fasteners come out if you pull hard enough on them. Don't worry if that happens, the hook isn't broken. Simply reinsert the brass clips into their sockets, orient them correctly and continue with the installation.
  • How do I clean my Dondaine stool seat?
    Begin by completely removing the two dowels from the fabric ends to remove it from the stool. For the seat in fabric AND fingerweaving wool, do not machine wash. Hand wash only and lay flat or hang to dry. For the fully fabric seat, machine wash in cold water and lay flat or hang to dry. Once the seat is dry, slide one end of the fabric into one of the two sides of the stool, reinsert the dowel inside the fabric. Do the same thing at the other end. Adjust the height of the stool by sliding the dowels in the various seams provided for this purpose until the desired height is obtained.
  • Is it possible to customize one of your products?
    Yes absolutely! Contact me by email or via our contact form ( https://www.lafabre.ca/contact ) and describe your customization request, including as many details as possible, so that I can quickly provide an estimate. Custom products are neither refundable nor exchangeable.
  • What are your lead times for pre-ordered products?
    Allow 2-3 weeks lead time. Several of my products are made in collaboration with other artisans who do leatherwork or weaving, so the manufacturing time may vary slightly for reasons beyond my control, but I do my best to send you your order as soon as possible.
  • What are the delivery times?
    Orders are shipped via Canada Post and UPS standard service. Approximate delivery times are 3 to 6 business days in Quebec and 4 to 10 business days in the rest of Canada. United States deliveries : Approximate delivery times are 5 to 10 business days. Orders from the United States are covered by insurance. LaFabre is not responsible for delivery delays.
  • What happens if my order is lost or damaged during shipping?
    The products are shipped in sturdy and adequate packaging to send you your orders in perfect condition. LaFabre is not responsible for loss or damage caused by the carrier. If you take and complete the steps with the carrier to claim compensation, the carrier contacts me and the procedure is complete, I will be able to proceed with a full or partial refund, an exchange or a credit applicable on a next order.
  • What is your return and exchange policy?
    I obviously want you to be completely satisfied with your purchase, that is why I offer LIFETIME GUARANTEE on all manufacturing defects (Delivery and returns). In the event that there is an error in the order or that you notice a manufacturing defect, contact me (https://www.lafabre.ca/contact) and after analyzing the situation and confirming the error or manufacturing defect, I will gladly proceed with an exchange, a refund, or a credit to your account. ​ If you are not completely satisfied with your purchase, contact me at (https://www.lafabre.ca/contact) to request an exchange or a credit to your account. ​ Prior to any refund/exchange/credit, the item must be returned in its original packaging and not have been used, modified or damaged. ​ All deliveries comes with a return label. If however, for one reason or another, additional costs are incurred due to a return, you are responsible for paying them. Shipping charges are non-refundable and cannot be applied as a credit for an exchange.
  • Where do you ship?
    Canada (Except for Northwest Territories, Nunavut, Yukon) and United States (Except for Alaska, Hawai, US/Pacifique/Europe armed forces)
  • I would like to order custom-made furniture, how do you work?
    It all starts with a first contact by email or via the contact form. ( https://www.lafabre.ca/contact ) In this message, describe your project and give as many details as possible (Ex. : dimensions, inspiration images, materials, colors, sketches, etc.). Then we schedule a phone or videoconference meeting so that I can ask you questions and clarify the project. We then decide if it suits everyone and if we go on with the estimate. I then open your file, prepare your estimate and sketch the first design. I send it to you for your approval. This step is billed at a fixed rate ($100+taxes). A second design and estimate revision is offered to you free of charge. Thereafter, any additional revision of design and estimate is invoiced ($50+taxes/revision). When the design and the estimate make you happy, once the down payment is received it confirms the acceptance of the project and it is officially noted in my production calendar. If on-site measurements are necessary, we plan it and it is billed at an hourly rate ($50/h) + transportation. The manufacturing time of custom-made furniture is highly variable. I therefore only provide you with an approximate timeframe depending on the size of the project and the time available in my production schedule. Naturally, I do everything in my power to deliver the order within the expected time. When the project is completed, I contact you to plan delivery and transportation (done by me or a carrier, depending on the context). The project is then delivered, the final payment is made and you can take full advantage of your totally unique new furniture, designed entirely according to your needs!
  • Are the promotions displayed on lafabre.ca also valid for custom orders?
    No Unfortunately. Any promotion or free delivery offer is valid only for the products concerned and sold on lafabre.ca .
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